Frequently Asked Questions

Q1:
What are unsolicited marketing communications?
A1:

Unsolicited marketing communications are communications such as offers, new product information, etc. that you did not request from GM via a subscription, request for brochure, or request for information.

Q2:
How do I opt out of receiving unsolicited marketing communications from GM or change my opt-out preferences?
A2:



If you do not want to receive unsolicited marketing communications from GM or GM business units, you can do so on this Consumer Preference System web site. This web site will allow you to opt out of telephone and email communications and/or to change previously submitted opt-out preferences. You can also call 1-866-myprivacy (1-866-697-7482) to opt out of direct mail communications, as well as telephone and email communications, and/or to change previously submitted opt-out preferences.

Q3:
How long will my opt-out preferences last?
A3:



Your GM telephone opt-out preferences will expire five (5) years from the date you submit them. After five (5) years your opt-out preferences will expire, unless you make further changes.

At this time your email opt-out preferences will not expire.

Q4:
What does channel mean?
A4:
A channel is the means by which GM communicates with you (e.g., email or phone).

Q5:
What communications may GM or GM affiliates continue to send?
A5:








The preferences you choose on this site do not affect any non-marketing communications you may receive from GM. So, you may continue to receive communications (phone calls, emails or direct mail) from GM that do not contain a marketing message. For example, GM may contact you about product or safety information relative to your current vehicle.

You may also receive marketing communications from business units you did not select, from affiliates, e.g., GMAC, or third parties such as GM dealers.

If you subscribe to a specific email newsletter from GM (e.g., mygmlink.com) you need to follow the unsubscribe process contained in the email to stop the newsletter from being sent.

Q6:
Will I continue to receive special offers if I opt out of marketing communications from GM?
A6:

No, opting out of marketing communications from GM may limit any special offers you may receive from GM.

Q7:
Will the contact information I provide on this site be used for any purpose other than honoring my opt-out preferences?
A7:

No, the contact information you provide on this site will not be used for any purpose other than honoring your opt-out preferences.

Q8:
What are the GM reward cards?
A8:



GM offers a suite of reward credit cards including the GM reward card, the GM Flexible Earnings Card, the GM Business Card and the GM Extended Family Card. Each product allows you to accumulate Earnings toward the purchase or lease of an eligible, new GM vehicle. Some products have a cash back option. For more details on each product and how to apply, go to GMCardmemberServices.com

Q9:
What does it mean to opt out of communications from GM reward cards?
A9:











As a Cardmember, by opting out of communications from the GM reward cards, you will no longer receive any vehicle-related materials or special bonus offers from the GM reward cards. However, Cardmembers may still receive communications from the credit card company (e.g., Balance Transfer offers, credit line increases, etc.). If you want to change your opt-out preferences with our bank partners as well, please contact the bank directly at the numbers listed below:
  • For the GM Card call HSBC at 1-800-947-1000
  • For the GM Flexible Earnings Card call HSBC at 1-800-388-9107
  • For the GM Extended Family Card call HSBC at 1-800-419-6698
  • For the GM Business Card call Chase at 1-800-4GM-5347