Frequently Asked Questions

Q1:

What are marketing communications?

A1:

Marketing communications are communications for which the primary purpose is to advertise or promote GM products or services.

Q2:

How do I opt out of receiving marketing communications from GM or change my opt out preferences?

A2:

If you do not want to receive marketing communications from GM or GM business units, you can do so on this Consumer Preference System web site. This web site will allow you to opt out of telephone, email and direct mail communications and/or to change previously submitted telephone and email opt out preferences. You can also call 1-866-myprivacy (1-866-697-7482) to do the same.

Q3:

How long will my opt out preferences last?

A3:

GM will process your telephone opt out request as quickly as possible and will honor your preferences in accordance with all applicable U.S. legal requirements. Your direct mail opt out preferences will expire ten (10) years from the date you submit them. Your email opt out preferences will expire according to legal requirements, which currently provide for no expiration.

Q4:

What does channel mean?

A4:

A channel is the means by which GM communicates with you (e.g., email, phone, or direct mail).

Q5:

What communications may GM continue to send?

A5:

The preferences you choose on this site do not affect any non-marketing communications you may receive from GM. So, you may continue to receive communications (phone calls, emails or direct mail) from GM that do not contain a marketing message. For example, GM may contact you about product or safety information relative to your current vehicle. You may also receive marketing communications from business units you did not select, from other affiliates, or third parties such as GM dealers.

Q6:

Will I continue to receive special offers if I opt out of marketing communications from GM?

A6:

Opting out of marketing communications from GM may limit any special offers you may receive from GM.

Q7:

Will the contact information I provide on this site be used for any purpose other than honoring my opt out preferences?

A7:

No, the contact information you provide on this site will not be used for any purpose other than honoring your opt out preferences.

Q8:

What does it mean to opt out of communications from GM regarding GM Credit Cards?

A8:

By opting out of credit card communications with GM for offers related to GM credit cards, you will no longer receive credit card-specific offers for bonus points, invitations to unique cardmember events or education about your credit card benefits from GM.

Opting out of GM credit card communications will not opt you out of communications from the card issuer. If you want to opt out of certain communications from the card issuer, please contact the card issuer directly.

Q9:

What is the GM Rewards Program?

A9:

GM Rewards™ is GM's loyalty program. To learn more about the program details and to enroll, visit gmrewards.com. For further program questions, please contact the GM Rewards Member Support Center at 844-764-2665.

Q10:

What does it mean to opt out of marketing communications from the GM Rewards Program?

A10:

By opting out of marketing communications from the GM Rewards Program, you will no longer receive all divisionally related marketing materials for the GM Rewards Program including but not limited to special bonus offers. However, Members may still receive communications for a primary purpose other than marketing such as those related to account activity (e.g., Account Profile Updates, Redemption Activity, Account Point Adjustments, etc.). Opting out of marketing communications will not deactivate your membership in the program.

Q11:

Where can I read the GM Privacy Statement?

A11:

A link to the GM Privacy Statement is located at the bottom of this website. Certain other GM, or GM-related, consumer Websites and services have their own privacy statements that can be viewed on their sites. These include OnStar and GM Financial.

Q12:

I am an owner of a GM vehicle. How do I update my mail, email or telephone information?

A12:

To have your mail, email or telephone information updated please call one of the following Customer Assistance Centers that is specific to your vehicle or service:

• Buick 1-800-521-7300
• Cadillac 1-800-458-8006
• Chevrolet 1-800-222-1020
• GMC 1-800-462-8782
• OnStar 1-888-4ONSTAR (1-888-466-7827)

Q13:

What's happening to the GM Fleet & Commercial brand?

A13:

The GM Fleet & Commercial name no longer accurately represents the breadth and depth of solutions we provide our customers today. On May 10, 2023, the GM Fleet & Commercial brand will cease to exist, as we introduce GM Envolve.

Q14:

What is GM Envolve?

A14:

GM Envolve is defining a new era for businesses at the intersection of mobility, energy, delivery, and insights. To learn more about GM Envolve visit: gmenvolve.com.